ICI

Course Summary

Course Format: Online (Mon/Fri – Twice a Week)
Schedule: September 22 @ 09:00 am – October 31 @ 11:00 am UTC+0
Total of weeks: 9 weeks
Total Weekly Hours: 40 Hours
Certificate: After passing the exam, you will receive an email with instructions on how to claim your digital badge.

What you’ll learn

• Understand the fundamental shifts in customer behavior in the AI-driven era.
• Mobilize their organization to align business strategy, AI innovation, and human creativity.
• Learn how to lead AI-powered customer engagement strategies that align technology with business needs.
• Master structured frameworks such as the Gearwheel Model, RICI Model, and CVI framework.
• Envision, implement and manage goal-driven increasingly granular Intelligent Customer Interactions.
• Apply data intelligence and AI technology to scale personalization and enhance customer-centric decision-making.

Description

Participants will explore the strategic and operational aspects of AI-driven engagement, ensuring they can apply AI, automation, and data intelligence to enhance customer relationships and organizational success.

Benefits of IASA Certification?

• Industry-recognised qualification for transformation leaders, Business and IT architects.
• Boost your skillset credibility with globally accepted certifications.
• Gain hands-on expertise in architecture methodologies and best practices.
• Access career opportunities in enterprise architecture.
• Join a global network of certified professionals.