Business architecture is an essential aspect of any organization that aims to improve its operational efficiency, customer satisfaction, and profitability. It involves developing a comprehensive understanding of the organization’s processes, capabilities, and people to identify and implement strategic improvements. This course is designed to provide students with the knowledge and skills necessary to develop a robust business architecture that aligns with the organization’s objectives.
This course has been specifically created to help students gain a thorough understanding of how to develop a strong and effective business architecture. Through this course, you will learn the essential knowledge and skills required to create a comprehensive business architecture that is in line with your organization’s objectives. By the end of this course, you will have the skills and knowledge needed to develop a comprehensive business architecture that aligns with your organization’s objectives and helps to drive growth and success. The course focuses on:
Business Technology Architecture is a term described by the Iasa in the BTABoK as a shared term amongst all architects. Being a great architect means being able to work comfortably in both business and technical worlds.
You will learn how to conduct research and build a point of view of the business. Students will learn how to gather information about the organization’s goals, stakeholders, and business environment, and use this information to build a comprehensive point of view.
You will learn how to define the benefits dependency network, which is a framework for mapping the relationship between business capabilities and benefits. Students will learn how to use the benefits dependency network to identify the dependencies between business capabilities and benefits and how to use it to develop a business capability architecture.
In this section, you will learn how to develop the business capability architecture, which is a blueprint of the organization’s capabilities and processes. Students will learn how to map the organization’s workflows, services, operating models, CSAT strategies, CSAT value chain, and capability architecture.
In this section, you will learn how to develop people in the context of business architecture and how to analyze stakeholders, develop empathy maps, and create personas to better understand the needs and motivations of different stakeholders.
In this section, you will learn how to develop scenarios that help you identify the key touchpoints and interactions between your organization and its customers. You will learn how to create customer journey maps, value streams, process maps, and business cases to identify the most impactful improvements to your organization’s customer experience.
In this section, you will learn how to manage the business architecture program, which involves developing and implementing a roadmap that outlines the key initiatives required to achieve your organization’s strategic objectives. You will learn how to develop portfolio roadmaps, risk tables, and change strategies that help to prioritize and manage the initiatives within the program.
This course is intended for business analysts, project managers, aspiring architects, solution architects, engineers, software architects, and anyone interested in understanding architecture principles and practices.
The course is held on-site, with five 8-hour sessions over one week, starting on March 18th
The exam for the certification is on-line and available for 60 days after completion of the course. The course material and certification are in English.
18th March 2024, 9:00 AM – 22nd March 2024, 5:00 PM. All times are shown as CET.
This course will be held onsite in Amsterdam.
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