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Intelligent Customer Interaction Architect

Welcome to the IASA Intelligent Customer Interaction Architect Course! The ICI  is a structured and interactive program for senior leaders, IT and data architects, and customer experience strategists. It bridges the gap AI technology, business needs, and human engagement, providing a practical and scalable framework for designing intelligent, data-driven customer interactions. Participants will explore the strategic and operational aspects of AI-driven engagement, ensuring they can apply AI, automation, and data intelligence to enhance customer relationships and organizational success.

What you'll learn

Price - €2500

Information
Next Dates
Brochure

Who is this course for?

This course is designed for:

  • Senior Managers & Directors shaping AI-driven customer strategies.
  • Customer Experience & Digital Transformation Leaders bridging AI and customer needs.
  • IT & Data Architects building the technical foundation for scalable AI-powered personalization.
  • Enterprise Strategy & Innovation Teams driving customer-centric innovation.

Competency
Focus Areas

Participants who successfully complete the course will earn the Certified Intelligent Customer Interaction Architect (CICIA) credential, recognized for its strategic and operational depth in AI powered customer engagement.

Empower Your Career

Elevate your role with the IASA Intelligent Customer Interaction Architect (ICI) course. Designed for senior leaders, architects, and CX strategists, this program bridges AI technology, business needs, and human engagement. Gain a practical framework to design intelligent, data-driven customer interactions and apply AI to drive success.

Our Instructors

Course Syllabus

Module 1

The Individual Age

Explore how customer behavior has evolved and why traditional journeys no longer work. Examine meta-trends shaping AI-driven customer interaction.

Module 2

Basic Principles

Principles Understanding algorithm-driven personalization. Learn about the interaction flow steps and personalization matrix.

Module 3

Strategy

Crafting a vision for improvement and innovation over 2–5 years. Assess organizational and technological readiness for AI-driven transformation.

Module 4

Operationalization

Exploring the dimensions, logic, and the customer and business perspective the Gearwheel provides.

Module 5

Continuous Learning

Learn to measure customer and business impact on an overall and individual customer level and how CVI’s feed the improvement of algorithms and interaction processes.

Module 6

Certification

Participants will complete an assignment and demonstrate their knowledge of AI powered Intelligent Customer Interaction in a real-world context.